Tree Houses Hotel Costa Rica - Hotel and Resort

Our hotel is not your typical business, we don't try to have a large volume of business, the income from the hotel is used exclusively to improve and maintain the wildlife refuge; when a tree house that could have been rented to others guests goes unocuppied because a late cancellation or a no show it hurts us substantially.

Our hotel is an unique experience, one of the reasons why is because we only open our doors to a very limited number of guests at the same time, remember that we only have three tree houses in 7 acres of rain forest, the reason we only offer such a limited number of tree houses is to insure a very low impact in the wildlife and the rain forest, and a very serene and memorable experience to our guests; very often several persons approach us to get a reservation for the same day, since we can't accommodate everybody we have a first come first served policy, but this also means that, when you make a reservation, we can not issue an automatic full refund if you cancel or do not show for your stay, for this purpose we keep a waiting list, if we can we would transfer your reservation to another guest, then we will issue you a refund on your credit card. This situation does not arise all year around, if you have any questions regarding this issue, or any other, don't hesitate to contact us either by email or phone, we'll be glad to hear from you.

CANCELLATIONS AND REFUNDS POLICY

No refunds will be issued for no shows and cancellations made less than 30 days prior to reservation date unless the tree house is re-rented.

A 50% refund will be issue for cancellations made 30 days prior to reservation date.

We are sorry but during the month of July and the Christmas and Easter period the reservations are firm: no refund will be issued for cancellations or no shows.

When renting more than one night, or more than one tree house the reservations are firm: no refunds will be issued for cancellations or no shows.

Please, make sure of your reservation, if you have to cancel or can't show up let us know as soon as possible to give us time to go to our waiting list and offer your reservation to another guest so we can issue your refund, we want you to have a great experience with us even if you can't come to stay with us.